Privacy policy

Last updated: June 30, 2026

Quelora operates this shop and website—including all related information, content, features, tools, products, and services—to provide you, the customer, with a personalized shopping experience (the "Services"). Quelora is powered by Shopify, which enables us to provide these Services to you. This Privacy Policy describes how we collect, use, or share personal data when you visit or use the website, make a purchase or other transaction using the Services, or otherwise communicate with us. In the event of a conflict between our General Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and sharing of your personal data.

Please read this Privacy Policy carefully. By accessing and using any of the Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use, and sharing of your data as described herein.

What personal data do we collect or process?

When we use the term "personal data," we refer to information that identifies you or another person, or that can be directly linked to you. Personal data does not include information that has been collected anonymously or anonymized in such a way that identification or association with you is no longer possible. Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from such data:

Contact details, including name, postal address, billing address, shipping address, telephone number, and email address.
Financial data, including credit card, debit card, and financial account numbers; payment card information; financial account information; transaction details; payment method; payment confirmation; and other payment details. Account information, including username, password, security questions, configurations, and settings.
Transaction information, including items you view, add to your cart, add to your wish list, or purchase, return, exchange, or cancel, as well as your past transactions.
Communications with us, including information you provide when communicating with us—for example, when you submit a customer support inquiry.
Device information, including information about your device, browser, or network connection, IP address, and other unique identifiers.
Usage information, including information about your interaction with the Services, such as how and when you interact with or browse the Services.
Sources of personal data

We may collect personal data from the following sources:

Directly from you: We collect data when, for example, you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal data.
Automatically via the Services: We collect data from your device, when you use our products or services or visit our website, and through the use of cookies and similar technologies.
From our service providers: We collect data when, for example, we engage service providers to enable certain technologies and when they collect or process your personal data on our behalf.
From our partners and other third parties.
How do we use your personal data?

Depending on how you interact with us or which Services you use, we may use personal data for the following purposes:

Providing, customizing, and improving the Services. We use your personal data to provide the Services to you. This includes, among other things, fulfilling our contract with you, processing your payments, executing your orders, saving your configurations and the items you are interested in, sending account-related notifications, creating, maintaining, and otherwise managing your account, organizing shipping, facilitating returns and exchanges, enabling you to submit reviews, and creating a personalized shopping experience for you—for example, by recommending products based on your purchases. It may also involve using your personal data to better tailor and improve the services.