Shipping policy

At SymbioSmile™, we carefully prepare every order to ensure it arrives safely and as quickly as possible.

Order Processing

Orders are usually processed within 1–2 business days. Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number.

Delivery Times

After your order has been processed, the estimated delivery time is 3–6 business days.

Please note that delivery times may vary depending on your location, local holidays, weather conditions, customs procedures, or delays outside our control.

Order Tracking

Once your package has been shipped, we will send you an email with your tracking information. You can use this number to follow the status of your shipment.

Change of Delivery Address

Please make sure that your shipping information is correct before completing your purchase.

To change your delivery address, contact us within 8 hours of placing your order. Once an order has been processed or shipped, we may not be able to change the delivery address.

Incorrect or Incomplete Address

SymbioSmile™ is not responsible for packages delivered incorrectly, delayed, lost, or returned because the customer provided an incorrect or incomplete address.

If a package is returned to us because of incorrect shipping information, additional shipping costs may apply before the order can be resent.

Delayed Orders

Although we do our best to deliver every order within the estimated timeframe, occasional delays may occur. Delivery estimates are not guaranteed and may be affected by shipping carriers, customs, public holidays, or other circumstances outside our control.

Questions About Your Order

For questions regarding your shipment, please contact our customer support team and include your full name and order number so we can assist you as quickly as possible.

Important: Use the 3–6 business day delivery time only if your supplier can actually meet it.